Knowledge Base: Where do I find crash logs at?

• Sync your device with iTunes.
• Find the crash logs on your computer. They are located here:

** Mac OS X : ~/Library/Logs/CrashReporter/MobileDevice/<DEVICE_NAME>

** Windows XP: C:\Documents and Settings<USERNAME>\Application Data\Apple computer\Logs\CrashReporter/<DEVICE_NAME>

** Windows Vista: C:\Users<USERNAME>\AppData\Roaming\Apple computer\Logs\CrashReporter/MobileDevice/<DEVICE_NAME>

• The log file names start with application name and have the extension “crash”. The logs themselves are just text files, so you can open them in your text editor and cut&paste, or (preferably) attach them to an email. Which brings us to the next step.
• Send us an email with any details you can remember about when it happened, what you were doing at the time of the crash, what you saw, etc. Don’t forget to attach the crash reports you found above! The e-mail to send them to is: support@boxcar.io.